Terms and Conditions

1. Acceptance of Terms

By accessing or using the website, mobile applications, software platform, or services (collectively, the "Services"), you agree to be bound by these Terms and Conditions ("Terms").

If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.

2. Description of Services

The Services provide cloud-based tools that enable customers to:

• Monitor physical sites
• View live and recorded video
• Receive alerts and analytics
• Capture and review license plate recognition data
• Manage users and permissions
• Support security and operational workflows

Services may include software, APIs, edge integrations, and support.

3. Eligibility

You must:

• Use the Services only for lawful purposes
• Comply with applicable laws and regulations
• Ensure deployments comply with surveillance and privacy laws

Government customers may use Services under applicable procurement rules.

4. Customer Responsibilities

Customers are responsible for:

• Lawful camera placement
• Providing required notice or signage
• Obtaining necessary authorizations
• Configuring retention policies
• Managing user access
• Compliance with privacy and civil liberties obligations
• Proper handling of evidentiary data

5. Acceptable Use

You agree not to:

• Use the Services for unlawful surveillance
• Violate civil rights or anti-discrimination laws
• Attempt unauthorized access
• Reverse engineer or interfere with systems
• Introduce malicious code
• Use data for harassment or stalking
• Circumvent security controls

6. Accounts and Security

You are responsible for:

• Maintaining credential confidentiality
• Using strong authentication
• Promptly reporting unauthorized access

We may suspend accounts to protect security.

7. Subscription and Fees

• Services are provided on a subscription basis
• Fees are billed monthly or as agreed
• Fees are non-refundable unless stated otherwise
• Late payments may result in suspension

Government customers may pay under contract terms.

8. Data Ownership

• Customers retain ownership of their data
• We process data to provide the Services
• We may use aggregated or anonymized data to improve services

9. License Grant

We grant a limited, non-exclusive, non-transferable license to use the Services during the subscription term.

10. Intellectual Property

All software, technology, and documentation remain our property or licensors' property. No rights are granted except as expressly stated.

11. Security and Availability

We implement reasonable safeguards but do not guarantee uninterrupted availability. Maintenance windows and updates may occur.

12. Third-Party Integrations

We are not responsible for third-party systems integrated at customer request.

13. Government Use Provisions / Export Compliance

If used by a government entity:

• Services may be treated as commercial items.
• Use is subject to applicable procurement laws.
• Additional contract terms may apply.

Export Compliance

You agree to comply with U.S. export control laws, including restrictions on prohibited destinations or parties.

15. Confidentiality

Both parties agree to protect confidential information and use it only for authorized purposes.

16. Disclaimer of Warranties

Services are provided "as is" to the extent permitted by law. We disclaim implied warranties including merchantability and fitness for a particular purpose.

17. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect or consequential damages
• Total liability is limited to fees paid in the prior 12 months

Some jurisdictions may limit these exclusions.

18. Indemnification

You agree to indemnify us against claims arising from:

• Your deployment
• Misuse of Services
• Legal violations
• Failure to provide notice of monitoring

19. Suspension or Termination

We may suspend or terminate access if:

• Terms are violated
• Security risks arise
• Required by law

Customers may terminate per subscription terms.

20. Records and Evidence

Where Services are used for security or investigations:

• Customers are responsible for evidence handling.
• Chain of custody procedures are customer-defined.
• We do not act as an evidentiary custodian unless agreed.

21. Privacy

Use of Services is subject to our Privacy Policy.

22. Governing Law

These Terms are governed by the laws of the state of North Carolina, United States

23. Dispute Resolution

Disputes will be resolved through:

• Good faith negotiation.
• Courts of competent jurisdiction unless otherwise agreed.

Government entities may follow statutory processes.

24. Changes to Terms

We may update these Terms. Continued use constitutes acceptance.

Contact Information

Email: info@zenngroup.com